Resort Propane Management
Dear Owners,
We appreciate everyone’s patience as Solitude worked through an issue this morning with our propane supplier, Ferrellgas. We rely on them to remotely monitor our tank levels and dispatch trucks as appropriate. For reasons that we are still in process of investigating, Ferrell allowed the tank to fall to a level which, in these cold temperatures, resulted in an under-pressure condition. Working with them we were able to get a tanker dispatched to our location within an hour of encountering the problem. Additional trucks are scheduled over the next 48-72 hours to ensure the propane take is returned to, and maintained at, the proper level. Our maintenance manager receives a daily email on tank levels. He began calling Ferrell a few days ago when the readings began approaching 25%. He left daily messages that went unanswered requesting a refill. Unbeknownst to us, our service point of contact left the business; we were not notified of this nor provided a new contact.
Here is what we are doing right now to stay on top of this issue: Effective immediately, we will begin checking the gauges daily as we are concerned about their accuracy. Today’s tanks went empty even though the meter read 7%. We will be verifying truck deliveries over the next few days. If the Ferrell truck’s fail to arrive, we have a secondary supplier ready to act. We are in process of reaching out to Ferrell’s senior management team to better understand what they are prepared to do to make this right and win back our confidence. In the meantime, we are in process of talking with a new vendor, UT LP Gas to obtain quotes on taking over this contract.
Today we fell short and we are embarrased. We sincerely apologize to all of you for any inconveniences incurred. We will get this sorted and keep you informed via this platform. In the meantime, please feel free to reach out to me direct at any time at a.broadaway@solitudemountainresort.com or 801.536.5776
With apologies,
a.
Amber L. Broadaway, President Solitude Mountain Resort