Verizon service during resort peak times

Dear Village Homeowners,

Here is an email from our IT Manager Jack Harris, regarding concerns about phone service during resort peak times and his recommendations,

“We understand and share your safety concerns about phones working during the busy days and weekends we now see. In the past Verizon was a reliable carrier which is why the resort has used them for our business plan. That said our staff has been noticing the issues you've described with Verizon for the past couple of years and have been working with our account rep to remediate those problems. What it comes down to is that on the busy days between Solitude and Brighton there just isn't enough capacity to handle the load, and currently our rep hasn't been able to find out if there are any plans to upgrade the equipment to handle the load. It's interesting that they claim not to be aware of any issues since we've put in several trouble tickets in the last couple of years. What I think will have the most effect on Verizon is if they receive a large amount of complaints about service and not just one complaint from one entity with a relatively small account. I can however offer you some advice on some things that could possible help.

1. Talk with a Verizon rep about putting boosters inside your buildings of course this won't help you outside

2. Coordinate residents with Verizon to call and complain, the more complaints they get the more it will push them to make changes

As a matter of information for you the resort completed a side-by-side test of Verizon and AT&T phones during MLK which was a busy day in the canyon. We found that voice and data performance of AT&T was far better than Verizon. Basically, out of almost 20 test call locations Verizon worked at 2 locations and AT&T worked at all but one location.

Jack Harris
Senior IT Operations Manager
Solitude Mountain Resort
j.harris@solitudemountain.com”