Vertilinc FAQs and Troubleshooting

Vertilinc is a digital key platform that we offer at Solitude for owners and their guests. This is a new platform and can be confusing at times, so we wanted to answer a few questions!

Although mobile keys are a helpful and convenient tool to get you and your guests into your condo, remember that things happen. Phones can be lost, damaged, or run out of battery, and apps can fail. That is just the nature of technology. Please provide your guests and yourselves with a physical back-up key! 

Additionally, this is the first year of Vertilinc and we are still working on ironing out all the wrinkles. But to iron out the wrinkles, we need real time feedback from you and your guests. Please email Natalie (n.mollan@solitudemountain.com) with your issues! It is hard to address issues if we don't know they happened. 

FAQs

Q: Do the mobile keys count against the number of Key cards/ fobs I get? 

A: No. They are separate. You still get 10 owner keys/fobs per year, PLUS the mobile keys. 

Q: What happens if a guest can't get into the Unit with the app? 

A: If a guest can't get into the unit, there should be a back-up card that is accessible to the guest outside the unit. (i.e a lockbox) If there is not an accessible key, Club Solitude will create a Temp Key/Lock out key for $25 to allow guest back into the unit. (after getting verification from the owner) 

Q: Can the Club Attendants help fix my guests' Vertilinc? 

A: No. They can help troubleshoot issues, but they do not have access to the Vertilinc System. 

Q: Is there a Customer Service Line to call for help with Vertilinc? 

A: No. The only way to get help with Vertilinc is to email Natalie (n.mollan@solitudemountain.com) about issues. Please include in your email: 

1. Screen Shot of Error Received 

2. Name of the person having the issue 

3. Unit/ building Number 

4. Brief Description of what is happening 

Q: Do you need Wi-Fi/Service to use Vertilinc? 

A: No BUT you do need Wi-Fi/Service to initially download the key. Please inform the guest to download the key before arrival. They need to be in service or have a Wi-Fi signal to ensure the key is downloaded on their phone. 

Q: Do I (Owners) have to issue keys via the mobile app? 

A: No, Owners can also issue keys through the Vertlinc Website too.

Q: Do I need to share my Location and Bluetooth with the app? 

A: Yes! Bluetooth is how the keys work. 

Q: Can I use my mobile key in airplane mode? 

A: Yes, BUT if it is on airplane mode for over 24 hours the mobile key will deactivate. 

Q: How many mobile keys can I have in a year?

A: Unlimited, BUT you can only have 7 valid mobile keys at one time.

Q. Can guests issue other guests keys to the unit?

A: No, only the owner of the unit can issue keys.

Q. Which app should I download: Vertlinc Mobile or Vertilinc Resident?

A: Vertilinc Resident.