Propane Update

Dear Owners,

Today, we received two additional loads of propane. The tank is now reading close to 39%. Our maintenance team is watching the deliveries and gauges very closely, and they are updating me the status via texts throughout the day. We also had a conversation with the General Manager at Ferrell today. They took full responsibility for what was a failure of two parts: 1) not informing us of our service contact change (and hence why communications were going unanswered), and 2) an error in the remote monitoring system communication.

It turns out, the remote monitoring system did in fact do its job and sent three separate emails to the Dispatch Portal requesting refill deliveries. For some reason, the Dispatch Portal did not pick up these emails. Therefore, they are in process of investigating why this happened. Ferrell has committed to the following changes with our contract: 1) To install a new monitoring system at their expense, 2) To dedicate a new single point of contact for Solitude deliveries, and 3) Deliveries will be made every Tue, Wed & Thu for the remainder of the winter season.

In addition, Solitude will now have more members of our team receiving the daily propane level emails so we have a larger group of people watching our tank levels. And we now have the direct cell phone numbers of several individuals at Ferrell above and beyond our new Service Contact. We are also awaiting competitive pricing information from UT LP Gas and will look at that when it arrives.

We are moving in the right direction.

Thank you,

a.