General Communications
Lunch at the Yurt: Closed for the Season
Today 3/26 was the last day to enjoy the ski- in & ski - out experience at the Yurt for the Season.
Dinner at the Yurt will continue to be served Wednesday - Sunday until April 9th. PLUS some bonus dates:
Friday, April 14,
Saturday, April 15,
Friday, April 21
Saturday, April 22
Dinner is by Reservation Only
For more information or to make a reservation visit The Solitude Website
Nordic Nights & Geology Ski Tours Cancelled for 3/11
Due to Inclement Weather the Geology Tour and Nordic Nights will be Cancelled for 3/11. The Geology Tours will resume next week and the Nordic Nights will be rescheduled for a later date. (TBD)
Ski Lift hours
Hello Everyone,
As we all know spring is upon us (yes, doesnt feel like it!) but with that being said we get to look forward to more blue bird days and sunglass skiing! As we get ready to shift into spring, the hours and operations of the ski lifts and mountain operations are about to change. Please take a look below on the new hours.
Late Season - Starting March 13
Daily:
Eagle Express, Sunrise, Powderhorn: 9:00 a.m. - 4:00 p.m.
Summit Express, Honeycomb Return: 9:00 a.m. - 3:30 p.m.
Monday - Thursday:
Apex Express, Moonbeam Express, Link: 9:00 a.m. - 4:00 p.m.
Friday - Sunday:
Apex Express, Moonbeam Express, Link: 9:00 a.m. - 5:00 p.m.
Hours of Operation | Solitude Mountain Resort
With that being said we do have “THE LONGEST DAY” coming up which means lifts stay open an extra hour!
WHEN: March 12th, 2023
TIME: 8:00 am - 5:00 pm
Check Out The New Events Page!
We now have all Solitude Mountain Resort events, AND SVMA events all in the same place!
We will continue to update as we add more Events to the Calendar!
Skiing With Amber & Bingo at the Roundhouse 2/25
Thank you to all who came to the Owners Event on 2/25. What a GREAT turnout!
For those who weren’t able to make it. Here is a summary of our day:
We had a surprise visit from a Magical Unicorn (Ambers 5 year old daughter/ shredder) who was able to keep up with all the owners as we skied, Apex & Powderhorn lifts! We finished off the day with drinks, chili, pretzels, and bingo at the Roundhouse. Lots of laughs were shared, and prizes were won!
We will be posting the date of our next Owner Event Soon! Stay Tuned! I think it’s going to be the best one yet!
Pictured: Al Kabili & Kim Shapiro (P411), Anne Mallon (W307), Sheryl Facktor & Philip Mervis (E311), Amber & Aspen Broadaway (Resort President & Daughter)
Loss of phone service
We wanted to make everyone aware that last night (2/15/23) around 11:30pm until 6:30am this morning (2/16/23) the canyon had experienced a phone outage. Our Resort representative were on the phone working with the providers on finding the issue. This was due to faulty equipment on the providers end of things. We are currently up and running with no issues.
Meet the New Club Manager - Brody Osborne
Dear Village homeowners,
We wanted to take a few minutes to introduce you to Brody Osborne, our new Club Manager.
Brody started with us Christmas week and jumped in to help with all the activities and getting to know all of you. We are excited to welcome him to our Solitude Village family and we hope you can come by The Club and meet him in person.
About Brody:
Brody is from San Francisco, California. He played competitive baseball all through college and grew up also aggressive inline skating, wakeboarding, snowboarding and surfing. He has a huge passion for Traditional artwork and Harley Motorcycles.
He and his wife of almost 9 years, Paris have 2 kids, Indy 2 yrs. old and Ryder 8 yrs. old, they live in Cottonwood heights and love to play at Solitude.
During his free time, he loves to coach his son's competitive baseball team and gets to travel with them during the season.
From Brody:
“My family and I love to travel and experience new things and love to get out and enjoy what the world has to offer! I am excited to be a part of such an amazing company and to continue to grow here.”
Next SVMA Board Meeting
Hi All,
This is a friendly reminder that our next Solitude Village Master Association (SVMA) Board Meeting is this Thursday, 26 January at 4:00PM MST. If you have anything you care to share with the Board, please be sure to reach out to your Owner Representatives or myself ahead of time. My email is a.broadaway@solitudemountain.com
Susan Edwards - Powderhorn
John Risner - Eagle Springs West
Gaylis Linville - Inn at Solitude / Creekside
Adap Peters — Commercial Spaces / Twin Peaks Property Management
Cheers,
a.
Yurt Open for Lunch
Dear Owners,
We are thrilled to share with you that we now have our Yurt open for Lunch on Fridays, Saturdays, and Sundays from 11:00 AM - 2:00 PM. You can access the Yurt on hill from Sunrise Lift or via Lower Northstar Trail coming down from Apex and/or Summit Lifts. Or you can also make a very short snowshoe and/or Nordic ski up from the Village, which I just did today, and it was glorious. We are serving a variety of hearty dishes, specialty cocktails, beer, and more. We are working on getting an outdoor firepit and chairs to make it an even more inviting way to spend an afternoon. Enjoy!
Cheers,
Amber
Celebrating 65 Years of Solitude
Dear Owners,
Our 65th Anniversary Planning committee is still looking for photos, videos, uniforms, memorabilia, and/or just general good stories about Solitude’s 65 Years. This is not limited to periods of long ago - it can and should apply to recent years, including the here and now. If you have anything or maybe some of your family/friends do (?) and are willing to share, please reach out to marketing@solitudemountain.com OR for physical items please connect with Ellen Fagergren, Guest Services Manager, at e.fagergren@solitudemountain.com with an office located on first floor of Snowsports Building.
As a reminder, you are all cordially invited to attend our Birthday Party either in person and/or virtually via Zoom. You can find details and the Zoom Link on our Online Events Calendar at Celebrating 65 Years of Solitude (solitudemountain.com)
Thank you,
a.
For those of you who missed the event, you can watch the video below:
Vertilinc Mobile App Update
First of all I want to thank everyone for reaching out and sharing their issues with Vertilinc with me. That is the ONLY way we can get this app fixed and working. In the last month, the Vertilinc app has been crashing. As of 4 hours ago, Vertilinc posted a new app. For some of you, your phone automatically updated and you should be able to use Vertilinc again. If you open the app and it crashes, that means your app did not automatically update. Please uninstall the app and reinstall the VERTILINC RESIDENT APP. After the app downloads please allow bluetooth, location, and automatic updates.
I have been emailing our Vertilinc Rep about all your questions. And I will continue to do so. Please feel free to reach our and I will find an answer for you. A recent question I have received is: What is the difference between the Vertilinc Mobile app and the Vertilinc Resident app? The only difference is that the Vertilinc Mobile app, when logging in requires a invitation code. Although they are very similar, I have been advised to let you know to have both owners and guests should now download the Vertilinc Resident app.
Please reach out to me (n.mollan@solitudemountain.com) and the Club (smrclub@solitudemountain.com) if you continue to have issues. We appreciate your patience and feedback as we continue to iron out the wrinkles of a new system.
—Please check out the Vertilinc FAQ page for more information and help with Vertilinc. I have been slowly compiling your questions and putting them on this page!
Solitude Mailroom Update
As most of you know, the mailroom was moved from the Administrative Building down to the Solitude Resort Lodging Front Desk. As we enter the holiday season, and packages start to roll in, please help our Front Desk Staff by:
Being timely with picking up your packages
If you are shipping large packages to Solitude, please arrange day-of pick up for those items. (If you can't pick it up, email Natalie (n.mollan@solitudemountain.com) and authorize another person to pick up your packages for you)
Don't forget to stop in and check your paper mail too! (Most of you have paper mail at the mailroom that you didn't know was sent here. Wouldn't hurt to stop by and check!!)
The Solitude Resort Lodging Front Desk Staff have been diligently working to keep the Mailroom organized, and convenient for all of you and they have been doing a GREAT JOB! Please try to help them out in this busy holiday season. Don't forget they are an active front desk and may be busy when you come in to get your mail. Please give yourself a little extra time to get your packages and mail now that we are in full winter operation.
Next SVMA Board Meeting
Dear Owners,
Our next SVMA Board Meeting will be held on THU, 27 OCT from 3:00 - 5:00 PM. If you have any feedback or topics, you would like shared or addressed, please feel free to let me know. You can email me at a.broadaway@solitudemountain.com or drop me a line at 801.536.5776. I encourage you to also consider reaching out to your Owner Representatives: Gaylis Linville of Creekside, John Risner of ESW, and Susan Edwards of Powderhorn. Best, a.
Club Solitude Shoulder Season hours update
Greetings from Solitude,
Fall colors are more and more vibrant here in Big Cottonwood Canyon. We hope you will find time to experience the change of the seasons.
Beginning Sunday, October 9th Club Solitude hours will change to 12:00 - 9:00 p.m. These hours will continue through November 17th. The pool area will open by request only with advance notice ( minimum 1 hour. To request pool to be open at noon, please let us know a day before).
CLUB FRONT DESK
12:00 p.m. to 9:00 p.m.
POOL AND HOT TUBS
12:00 p.m. to 9:00 p.m. (open by request only)
GAME ROOM, MEDIA ROOM
12:00 p.m. to 9:00 p.m.
GYM
Daily 5:30 a.m. to 9:00 p.m.
If you or your family will be arriving outside our operating hours, please let us know, and we will make arrangements.
On that day most Solitude locations will close until winter season
SRL Front Desk will be staffed 24/7 October 10th through November 17th
The General Store will remain open 10am – 6pm in shoulder season
Moonbeam Ticket office will be open 10 a.m. - 6 p.m. daily in shoulder season
Additionally, Owner keys expire November 1, 2022, at which point owners can have their current keys reactivated (in person) or new keys made and either pick them up (SRL or the Club) or have them mailed.
If there are any renters in the house, we can help make accommodations to get them keys.
The Club will be staffed from 8 a.m. to 9 p.m. on November 1st, then back to our normal shoulder season hours of 12 to 9 p.m. on November 2nd.
To make arrangements please email myself bparcinska@solitudemountain.com or Natalie Mollan, nmollan@solitudemountain.com or call us at 801-517-7712.
Best,
Beata
Road closure due to Marathon 9/10/22
On Saturday September 10 is the Big Cottonwood Canyon Marathon! Please plan your travel accordingly . Big Cottonwood Canyon Road will be partially closed from 6:15AM – 11:00AM, and vehicles must wait behind a vehicle escort. More traffic details below.
Utah at Florida Watch Party
Prep for the tailgate season in the Solitude Village with lawn games and football as our hometown Utes kickoff the season on the road versus the Florida Gators. Catch the game on the big screen at Last Chance Lodge with lawn games on the Last Chance Lodge lawn.
The fun starts on Saturday September 3 at 5:00 p.m. and admission is free.
We look forward to seeing you!
Vertilinc - Mobile Access App Update
Since the roll out of Vertilinc Mobile Access App in Eagle Springs West, Eagle Springs East, and Powderhorn Lodge this past Spring we have been working to resolve any issues that come up in an efficient manner. To help us with this, if you have an issue with Vertilinc, please do the following.
If the issue is with a mobile key you issued to a guest, ensure the key has not been forwarded to another phone. The key only works on the phone it was originally sent to. Next, please make sure your Bluetooth is on and the location is being shared with the App. Make sure to hold the phone up to the door for 5-7 seconds.
If the issue persists, have the guest send a screenshot of the App, and forward that to b.parcinska@solitudemountain.com and n.mollan@solitudemountain.com, with the Guest Name as written in the App, the Building and Unit number, which door if there is a specific door, and an explanation of the issue.
If the issue is with your Owner account, please send an email explaining the issue to b.parcinska@solitudemountain.com and n.mollan@solitudemountain.com with your Building and Unit number and the specific issue you are experiencing.
Homeowners managing multiple units will be required to manage their account via Resident’s portal – link below:
https://websites.vertilinc.com/solitude
Additional essential information:
Guests whose mobile key is not working and have no way to access the room will be issued a temporary key per Owner's approval – it is still a paid service of $25 per key (Owner can choose to charge guest)
Only owners can send out keys to guests. (Guests cannot send other guests keys)
You can only have a total of 7 valid keys at one time per unit.
Thank you for your patience with and participation in this roll out. We appreciate your feedback!
Club Solitude
Club Solitude Summer hours change
Starting on Monday, August 22nd, hours for the Club will change to the following:
CLUB FRONT DESK
Monday – Thursday 12:00 p.m. to 9:00 p.m.
Friday - Sunday 8:00 a.m. to 10:00 p.m.
POOL
Monday – Thursday 12:00 p.m. to 9:00 p.m.
Friday - Sunday 10:00 a.m. to 9:00 p.m.
GAME ROOM, MEDIA ROOM
Monday – Thursday 12:00 p.m. to 9:00 p.m.
Friday – Sunday 8:00 a.m. to 9:00 p.m.
GYM
Daily 5:30 a.m. to 9:00 p.m.
Noise at Solitude
Dear SVMA Homeowners,
In recent weeks, Solitude has had a few noise complaints called in to UPD after 10 PM. The primary culprit for these has been in relation to activities held at our Last Chance Lodge – located half-way between the Solitude Village and Moonbeam Base areas – and our Thursday night movies located near the base of Apex lift. I wanted to let you know that I am aware of these issues and that my team is in process of trying to solve for them.
I know many of you have chosen to live up here in the canyon for reasons related to the beauty and tranquility it offers. I totally get that. And make no mistake, at times, I am incredibly jealous of your ability to be in the mountains away from the hustle and bustle of the Valley. I also know many of you share an appreciation of what it means to live in this community surrounded by resorts and ongoing growth and change. At times, this can be a beautiful thing – and at other times, it can be frustrating for you, and us alike. I want you to know how much I appreciate your ongoing support and patience with Solitude, as my team and I continue to figure things out (which we are) and implement smart solutions (which sometimes feels like they come at glacial pace).
As my team and I have delved into the issue of noise, we have learned quite a few things. Last September in 2021, our newly formed Town of Brighton passed and approved the following Noise Restrictions: stating “the Council wishes to enact an ordinance establishing quiet hours within the Town and that prohibits unreasonable noise between the hours of 10:00 pm and 7:00 am”. Prior to that my understanding is that we were all bound by the Salt Lake County Noise Ordinance, found here, which may or may not have been well understood and therefore, possibly not well enforced. If you really want to go deep on the whole noise thing, you can read the County’s Community Noise Pollution Control Health Regulation. This document is helpful in terms of understanding definitions, permissible sound levels, etc.
A couple weeks ago, I invited the Salt Lake County Environmental Health Division to come up and help us evaluate Last Chance Lodge, take noise level readings of our amplified dance music (inside and outside), and provide to us some best management practices on how we can help reduce the levels. What we learned from Cooper & Keith, Environmental Health Scientists with the County, is that the noise ordinance applies only to amplified music – it does not apply to gathering or crowd noise as they called it. Cooper & Keith measured noise inside the Lodge and at the closest residences located off Mountain Glen Lane. In general, what we discovered is that when our speakers were turned up at full bore – the sound levels surrounding the building (including at the closest residences located off Mountain Glen Lane) were roughly 57-58 decibels (or db). However, what we learned is that when we positioned the speaker’s up mountain and kept the south and east side windows closed, we were able to get the levels down to 50db, which is about 5 above ambient readings in this location. We have also purchased a decibel meter that we now use inside with our DJs and bands, and we know if we keep the dbs inside at a certain level in conjunction with changing the speaker direction, and keeping windows closed we are in much better shape. We now have gone two weekends without a complaint in this location. Woo hoo, progress! But we also know we want to solve for this in a more permanent way so we’re moving forward with installing ceiling fans, UV curtains on the lodge windows, and will put a capital plan together to air condition the building for next year. Like most of you, we rely on the mountain air conditioning system, which is wonderful, but all the open windows do allow for a great amount of noise to travel.
As many of you know we ran our Thursday night moves every week last summer and didn’t have any formal issues that we know of, however, this year we’ve had some. So same thing here, we are now positioning the speaker’s up mountain, we have our decibel meter out, we have set a level on the amp, trained our team, – and this last Thursday we seem to have done a bit better. Our friends – Omar & Justin – at UPD are helping us by taking noise level readings at some of the surrounding residences so we can verify levels, last week again for the movie – we were below 50. We will keep this up and stay on top of it. And we are trying to solve for this activity by sourcing a better projector that can operate with higher lumens for us to start our movies earlier. We would rather kick these off around 8-8:30PM, which we think is a better experience for our guests anyway. At this point in time, we have not been able to find one in the supply chain – but we will continue until we do. We are also going to investigate relocating these to a different location for the rest of the summer, we will keep you posted.
As for Thirsty Squirrel, that’s a tougher nut to crack. Our primary issue here has been “crowd or gathering noise” located on the patio after hours, which doesn’t qualify as a violation under the Noise Ordinance. Regardless, we know it creates problems for our owners & guests in the Village who rely on keeping their windows open at night. In the short run, we are going to get some better air flow in there to try to encourage guests to stay inside after 10 PM and our team will also do a better job at educating our guests on keeping it down when outside. Our long-term solution is to look at a more permanent climate solution. We will be in touch with the Powderhorn board to discuss options.
Thank you for all your patience on this matter and helpful feedback, we really appreciate it. Please know, we hear you and are working on this! In the meantime, if you find yourself with concerns on this (or any resort nuisance) – I invite you to reach out to me directly (see contact info below) to discuss. Thank you!
Best,
a.