Vertilinc - Mobile Access App Update

Since the roll out of Vertilinc Mobile Access App in Eagle Springs West, Eagle Springs East, and Powderhorn Lodge this past Spring we have been working to resolve any issues that come up in an efficient manner. To help us with this, if you have an issue with Vertilinc, please do the following.  

If the issue is with a mobile key you issued to a guest, ensure the key has not been forwarded to another phone. The key only works on the phone it was originally sent to. Next, please make sure your Bluetooth is on and the location is being shared with the App. Make sure to hold the phone up to the door for 5-7 seconds.   

 If the issue persists, have the guest send a screenshot of the App, and forward that to  b.parcinska@solitudemountain.com and n.mollan@solitudemountain.com, with the Guest Name as written in the App, the Building and Unit number, which door if there is a specific door, and an explanation of the issue.  

If the issue is with your Owner account, please send an email explaining the issue to b.parcinska@solitudemountain.com and n.mollan@solitudemountain.com with your Building and Unit number and the specific issue you are experiencing.  

Homeowners managing multiple units will be required to manage their account via Resident’s portal – link below: 

https://websites.vertilinc.com/solitude  

Additional essential information: 

• Guests whose mobile key is not working and have no way to access the room will be issued a temporary key per Owner's approval – it is still a paid service of $25 per key (Owner can choose to charge guest)   

• Only owners can send out keys to guests. (Guests cannot send other guests keys)   

• You can only have a total of 7 valid keys at one time per unit. 

Thank you for your patience with and participation in this roll out. We appreciate your feedback!  

Club Solitude